We want you to be happy with your purchase. This policy explains how to ask for help if something isn't right.
When you can request assistance
- The product is defective or damaged on arrival.
- You received an incorrect item, colour or size.
- The product is unsuitable, for example a size that does not fit.
How to make a request
- Email vinodtextiile@gmail.com as soon as possible after delivery.
- Include your name, order details, the issue, and clear photos of the product and packaging.
- Keep the product unused, unwashed, with original tags and packaging until we respond.
Review of requests
Each request is reviewed individually. Submitting a request does not mean it is automatically approved. Return eligibility, timelines, pickup arrangements and any exchange will be confirmed by us in writing.
Refunds
As orders are paid by Cash on Delivery, any approved refund will be made by a method agreed with you, such as bank transfer. Refund timelines will be confirmed when your request is approved.
Cancellations
You may request cancellation by email before the order is dispatched. Once dispatched, cancellation may not be possible and the return process may apply instead.
Contact
VINOD TEXTILE, Indian Ginning Press, Opp. Amdupura Petrol Pump, Naroda Road, Ahmedabad, Gujarat 380025, India.